WHO MAY BE AFFECTED: Shavlik customers who have modified their firewalls for outbound access to xml.shavlik.com

Dear Shavlik Customers:

In order to continue to provide you with the highest service levels possible, Shavlik has upgraded its xml server web farm.  This upgrade will help ensure that Shavlik data files are always available to you when you need them.

As a result of this upgrade, the Internet Protocol (IP) address for xml.shavlik.com will be changing.  Beginning on Wednesday, October 27th, the DNS entry for the xml.shavlik.com server farm will be changed to 173.204.52.41.

For most customers, this change will not impact normal Shavlik product usage.  However, for customers who have modified their firewalls for outbound access to xml.shavlik.com, a change may be required on the firewall to enable connectivity to this new IP address.

To assist customers with this transition, the xml.shavlik.com servers at their current IP address (66.179.200.146) will be updated and available through December 31st, 2010.  From October 27th through December 31st 2010, XML files will be available from both the new and the old IP addresses.

Shavlik encourages customers who have opened outbound firewall access to xml.shavlik.com to modify their firewalls to allow access to this new IP address before the DNS change is made on October 27th.

If you have any questions about the XML server farm move or the IP address switch, please contact Shavlik support at support@shavlik.com or 866-407-5279 (intl: +1-651-407-5279).